Пусть мы ведём работу брони, чтобы ваша команда могла быть с гостем

The team looks after reservation work in the scope agreed with the hotel. That may include Inquiry Handling, Booking Entry, Availability / Rate Check, Modification, Cancellation, Confirmation, Channel Coordination, and Reservation Reporting. The hotel can start with some channels, hours, or steps. Rate strategy, inventory policy, refund exceptions, guest compensation, and final operating policies stay with the hotel.

Email, Phone, and Website can be among the channels agreed for cover, along with LINE and Social in the service data. OTA work such as checking availability and rates, or keeping availability information consistent, can sit in scope when the hotel agrees. The channels in use are written before work starts. That does not mean every channel is open for every hotel.

The hotel does not need to change the PMS or booking system first. The team reviews the current system, access, and how details are handed over, then agrees a process that can actually run. A system integration is not stated as a fact until it has been reviewed and agreed with the hotel.

The hotel confirms the rates and availability used in the guest reply. The KPI Plus checks and states options from facts the hotel has already approved. A rate or room outside those approved conditions goes back to the hotel for a decision.

The hours of cover are written in each hotel’s service scope, including how work outside those hours is received and handed over. SLA and working hours are agreed before work starts. This page does not publish a reply-time number or a fixed SLA.

The languages used with guests are agreed in the service scope before work starts. This page does not publish an approved language list, so Thai and English are not stated as a fact for every hotel. The hotel can name the languages it needs when discussing scope.

Start with what the hotel can share: the channels guests use, the PMS or booking system in place, approved rates and conditions, the hours of help needed, and who can approve exceptions. A complete report is not required on the first enquiry. Further detail is discussed when the service scope is set.

Modification and cancellation can sit in the agreed scope. The team updates booking details using the hotel’s approved conditions, and runs a cancellation by the hotel’s policy, recording the status clearly. Refund exceptions and guest compensation go back to the hotel.

When Reservation Reporting sits in the agreed scope, the team shares reservation facts from the channels and systems in place, so the hotel can review them. The output of that work is a weekly reservation summary. A hotel that has not agreed reporting in scope does not receive this summary.

Each hotel agrees its own scope, channels, system access, and hand-over path. This page does not state that several hotels share one system as a fact. If the enquiry is for a hotel group, how several properties are looked after is discussed when the service scope is set.